Prime Brothers return policy for deliveries made inside our service area

If, within 7 days of delivery, you are not completely satisfied with your purchase, you are welcome to select another item or cancel your purchase for a refund*. However, NO CASH refunds. All returns and re-selections are subject to a handling fee of twenty-five percent (25%) of the sale price. Merchandise re-selection or refund is available only if the original merchandise is returned in new condition. An inspection will be performed at the time of return.

Please inspect your merchandise thoroughly upon delivery. Any damage or defect must be noted on your signed delivery slip and you must contact our service department within 48 hours of delivery. Depending on the severity of the damage, we will have the item repaired by our professional repair service at no charge to you; or, if the damage or defect cannot be repaired, we will arrange for replacement of the damaged piece.

*The following items are non-refundable: bedding, special orders, floor samples, delivery charges, as-is merchandise, mattress protection, fabric protection and leather protection.